Disgusting service - The Ruby Birmingham - Buy Reservations
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🤮 1/5 - Disgusting service
By 👻 @Reckless D, 11/20/2017 3:00 am
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Called up to order a vegan dish to collect (mixed vegetable vermicelli) and stayed that I am a vegan over the phone. My husband picked up the dish and opened it to find egg inside. I called up again to advise this and was told I should have specified no egg! (egg is not stated that it comes with the dish, I had ordered a vegan dish and also stated I was vegan). I was told to “next time, tell us no egg!” I tried to explain my position and was spoken over and offered no apology. Eventually they agreed to make another dish (of which my husband would have to leave the house to collect again, whilst he was eating his own dish!). As I did not trust them not to spit in dish after this point I asked for a refund - which was refused!!! Disgusting service, will not be using again!
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