Terrible service - The Spaniard New York - Buy Reservations
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New York's Best Restaurants that are most frequently booked by customers of The Spaniard New York
🤮 1/5 - Terrible service
By 👻 @Harrison P, 09/05/2023 3:00 am
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We loved the decor, vibe and drinks, but sadly didn’t get chance to try the food given the hostility and ignorance of the serving staff. Upon arrival, a security guard immediately demanded our ID (despite both myself and my partner ageing nearly 30 & the venue being almost empty on a Monday evening). It then turned out the front of house was stood next to him, and he also made no attempt to greet us or offer to help us find the table we had booked. Once inside, we ended up finding a table ourselves, but saw a sign to speak to staff regarding seating. All the staff, other than a lady behind the bar, were huddled chatting and also made no attempt to help when I was wandering around looking to grab someone’s attention. After resorting to waiting at the bar to get the attention of the barmaid, she instructed me to speak to the front of house (the gentleman who ignored us at the entrance). Embarrassingly, I then had to go back outside to ask the front of house if we’re were ok to sit at the table we had found, and also enquire about the process of ordering. The gentleman was extremely blunt and appeared irritated throughout it the whole interaction. Once sat, we ordered our drinks which arrived promptly and were delicious - it seemed like things were getting better after an uncomfortable start. But sadly we then spent the next hour politely attempting to catch the attention of every single member of serving staff, so we could order food - not a single person acknowledged us, all of them avoided eye contact, and two members of staff physically ignored me when spoken to. We’ve never felt so unwanted and awkward in a venue, so unfortunately we ended up leaving after one drink and found a much more accommodating establishment down the road. Truly shocked & disappointed.
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