Terrible service - Tíng London - Buy Reservations
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London's Best Restaurants that are most frequently booked by customers of Tíng London
🤮 1/5 - Terrible service
By 👻 @Eleri W, 08/01/2022 3:00 am
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We booked a table for lunch to celebrate our daughter's 15th birthday at 2:15pm. The table was not ready for us, so we were sent away to wait. It was a warm day, and we were all very thirsty after travelling across London and it would have been nice to have been offered a drink while we wait, but this was not forthcoming. After 10 minutes of waiting, my husband asked for a glass of water each. At 2:45pm, we were told that the table was ready and our water would be brought to the table. It took another 10 minutes for our water to arrive. When our server arrived to take our order, she assumed that we were there for afternoon tea, despite our booking being specifically for lunch. We were told that we could not order from the A la Carte lunch menu, as it finished at 2:30pm. Remember we had arrived on time for our 2:15pm booking and should have been allowed to order from that menu. We had no choice but to order from the Light Dining menu which had only one plant-based option when I had been looking forward to selecting an option from the plant based menu I'd already seen online. We had also booked tickets for the Top of the Shard at 4:15pm, but the delays we had experienced through no fault of our own, meant that we had to rush our lunch and hurry on to our next booking. In hindsight, I wish we had walked out when we were told that the A la Carte menu was no longer available. My daughter was also left disappointed as was expecting a birthday treat as promised when we made the booking. Needless to say, this did not happen. Altogether a very disappointing experience - a stunning view does not make up for sub-par service and unapologetic treatment of guests.
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