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16 Reviews
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Most tasteless experience ever
Iโm so disappointed in my experience at toku last night. I love toku & their food but yesterday our entrees were just not at the quality weโre usually used to. We come here all the time but after yesterday I will not be coming here again & will be letting everyone know of my experience here. So hereโs the story: We didnโt like our entrees & the entire time the bus boy was eyeing us down to take our plates since we werenโt eating it. We were waiting for the waiter but since the bus boy asked us multiple times if we were done I finally told him โwe didnโt like it but if you want to take it sureโ we assumed he would do his job & tell his peer (our waiter) that we barely touched our food. Our waiter finally came over & asked if we wanted any dessert & we said no ty, immediately we got the check when we didnโt even ask for it. The check included the entrees we barely touched. Everyone knows if you come to toku you can expect to bare minimum spend 3-400 at dinner so we never have a problem spending money here but they expected us to pay for food we didnโt like. I go out to eat all the time & do promos for businesses all the time & I have never in my life been to a restaurant that has tried to charge me for food I didnโt like. Nonetheless I requested a manager to come over & I explained that we didnโt like the food & we were still going to have drinks so he said โwell see what we can doโ. We had more drinks & then the final check came which still had the food we didnโt consume so basically the manager did absolutely nothing nor did he bother to even come back to tell us he wasnโt adjusting the bill. So when the final check came we told the waiter that he didnโt take out the entrees & the waiter proceeded to tell us that he wasnโt going to take it off & that the bus boy had told them that we ate most of it which was a complete lie. Then the waiter proceeded to tell us we shouldโve told him, that now itโs a she said he said situationโฆ like why would I tell them I didnโt like the food if I did? The purpose of going out to eat is TO EAT. Then he told us โcan you just pay the check so we can get this over withโ lol we were literally baffled & I told him no & to get the manager back over. A different manager came to the table & basically asked us what we didnโt like about the food & then told us he wasnโt going to take it off that we shouldโve told him from the start. Mind you we explained that the bus boy was insisting on taking our plates, he was eyeing us down the entire time so he took the plates & I let him know โwe didnโt like itโ he then told me that the bus boy probably didnโt understand & Iโm not sure how thatโs supposed to be my fault. If I knew he only spoke Spanish then I wouldโve told him in Spanish. So he said well weโre not taking it off your bill & I said well weโre not paying for the entrees we didnโt eat & he told us he was going to call the cops so we waited. The waiter came back to harass us for the check & I said well the manager said he was calling the cops so weโre waiting for the cops. Keep in mind we have a newborn & came out for dinner because itโs been a rough week & all we wanted was good dinner & service. Little did we know that we were going to get threatened with the cops because we didnโt like the food they served us. They kept questioning us about the food, why we didnโt like it, why we didnโt tell them, why this & why that. After a while the cops never came but the manager returned & said you know what since you have a baby we wonโt call the cops lol which I had absolutely no problem with the cops coming. I also told them to check the cameras because there was one right over us so they couldโve easily seen the interaction with us telling the bus boy we didnโt like the food & how much we consumed. Once they corrected the check we paid the check and were discussing how much tip we should leave the waiter if anything because he treated us like criminals in a upscale restaurant! I guess if you arenโt white in this place you canโt dislike food or send it back cause theyโll think you canโt afford it. The waiter came back & said I just want to make sure you didnโt want to leave any tip & I grabbed my bag & said actually I did want to leave you tip & heโs like well hurry up because I have to go lol so I kindly put my purse down & told him actually go ahead & go home cause with that attitude you or toku will never get my money or business again. we go to cippolinis every Sunday and they would never treat us that way so itโs surprising to know that they work under the same management. i will be reaching out to a higher up to discuss my terrible experience. I never felt so embarrassed & low. the amount of business we have given these businesses to get treated that way just because we didnโt like our food. itโs tasteless.
Be the first to ReplyGood Food
This has been my go to place for a while, the dumplings, yellowtail, beef and broccoli, and roast pork fried rice is amazing. The food is consistent and always tastes so good. Itโs the service that has recently dropped from what it use to be. I will still come back, but Iโll sit at the bar next time.
Be the first to ReplyHorrible service. Manager Carolyn called me a liar over a sauce
Drove all the way from Bellmore to Order perking duck and salmon meal, and wasnโt given any perking duck sauce. I called back to explain to the manager Carolyna and she racial profiled me and called me a liar, saying I had sauce in the bag when I didnโt. Why would I lie about sauce. Spent $90 on two orders and carolyna the manager made me feel horrible. I will never return to this place again. Service like this there bound to go out of business with this kind of management.
Be the first to ReplyVery popular Japanese fusion restaurant. A great people watching place.
Very popular and crowded Japanese fusion and modern cuisine place. It is located right in the middle of Americana Manhasset in the nicest area of North Shore of Long Island. Tons of fashionistas and โhavesโ with their designer bags and Rolexes type of crowd. The food is good. But the people watching is even tastier. :)
Be the first to ReplyNoisy + Overpriced/Skimpy Food + Shotty Service
Its loud. Its noisy Its crowded Its pretentious. I get it.....its Americana Manhasset. Its a "see and be seen" kind of scene. That being said, although the food is good, I'm not a fan. especially for the skimpy portions Toku is also one of those upscale restaurants where the server takes the order and you basically never see him/her again. (which was the case the last 2 times we've been there, including last night.) The busboy clears the table and the runner brings the food out from the kitchen. Last night waitress vanished and actually had to wait 15 min for her to resurface to pay the bill (and that was after asking another employee to find her) Dropped the check on the table without a word, let alone a "thank you." Water glasses never filled up and never asked if I wanted another glass of iced tea. Waitress looked annoyed that we asked for tap water instead of bottled. Lousy service aside, the food is good. But, if you enjoy paying..... $13 for a minute bowl of chicken vegetable soup $7 for a bowl of rice $30 for Riverstone BBQ and $14 for mochi Then this is the place for you. Thankfully this is NY and I can be ripped off for overpriced food and abysmal service elsewhere.
Be the first to ReplyMaking the scene
This is a Beautiful People hangout with a lively bar scene. It is very crowded and upscale. There is even a matron in the ladies room ready to pamper you with delicious smelling soap and fine quality paper towels. The food is excellent, creative and the portions are large but the bill adds up quickly because everything is a la carte. They were unable to seat us and we needed to assert ourselves to get a table, but they compensated us with two free desserts as a peace offering, which we found quite classy.
Be the first to ReplyNot Covid friendly
Shocked to see the bar stacked 3 rows deep with no one wearing masks. Youโd never know there is a pandemic. Tables in the dining room are not set apart, especially the ones along the right side wall.
Be the first to ReplyFood and atmosphere is good
The food and atmosphere is good I like the location of it. I just find the food and drinks very over priced. I enjoy eating here until I get the bill.
Be the first to Replydinner at 15 year old restaurant Toku
the food is delicious and fresh. The wait staff is very attentive. I am on a self restricted diet and there are many easy choices for me
It was our first time in Toku.
It was our first time in Toku. Before I heard a lot about this restaurant. And we decided to try. We came all the way from Brooklyn. Definitely we will come again. Not cheap, but worth it .
Be the first to ReplyGreat family dinner all the time
This is one of our family favorites. The food and service are always first rate. Their sushi is always fresh and their cooked dishes are varied and tasty. You really canโt miss eating here although it can be a bit pricey. Lunch is best as the menu is the same and the place is never too busy or too loud to enjoy a nice conversation
Be the first to ReplyElegant gourmet Japanese food in a stunning venue!
One of the North shores best restaurants. Beautiful decor, excellent food and service !
Another winner from The Poll family!
Went there for my birthday
Went there for my birthday with my wife
Was Saturday night
We had reservation and they got us right away ...I love that !!!
Service was great better then the food itself
Amazing Food, Service and Ambiance
Fresh flavorful food attractively presented, attentive service and gorgeous restaurant! Always a great time with family and friends
Be the first to ReplyAccomodates vegetarians
This was my first visit to the " famous" TOKU. I was pleased with the edamame dumplings and the TOKU fries which are out of this world. They made the ramen noodles without the chicken, I found a weird after taste. The avocado sushi I ordered was horrendous. The avocado was smushy and gross. It just didn't taste like fresh avocado. They made a tofu teriyaki which was very good. Overall a great experience except please use fresh avocado.
Be the first to ReplyI AM HUNGRY
Went with 12 male friends, while the food was very good, I went away hungry. Sorry, but I felt disappointed after spending $50.00 for lunch. We
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