Great location, great food, but many small issues - Topping Rose House Bridgehampton - Trade Reservations
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Ranked #19 in Bridgehampton's Best Hotels.
🤢 2/5 - Great location, great food, but many small issues
By 👻 @FriendlyOtto, 05/23/2022 3:00 am
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We were in the main house, room 4. There's a stairway directly into the restaurant right outside the room, which means you're hearing noise from the restaurant. (Maybe request a room that's not in the main house? Maybe those are better.) And if there's a wedding, you're definitely hearing that. No earplugs provided. TV in room basically not functional -- had just about every streaming app but the Wifi wasn't strong enough to support streaming. Phone in room not working. Jacuzzi not working. Two Pelotons in the gym -- which is amazing -- but one required spin shoes (no "straps" for regular shoes) and the other one's seat was stuck (couldn't move it up or down). I reported this to the front desk; was told they'd have an engineer look at it, but it wasn't fixed the next day. No coffeemaker in the room. When we checked in, they said that a coffee bar was put out in the lobby at 8, but if you wanted coffee before that, you could just ask at the front desk. That actually wasn't true. Thankfully, Starbucks across the street opened by 6. The water in the shower would abruptly become very cold for 3-10 seconds -- presumably when a guest in another room or at the restaurant "flushed." Not enough working electrical outlets in the room. Free snacks and drinks -- which is great! -- but they weren't restocked. Hotel has great potential, fantastic location and food, but at this price point I don't think it's unreasonable to expect things to just "work" -- or be fixed quickly when they're not. Also, breakfast and coffee should be available earlier than 8 a.m.
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