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- 219sqm (2.357sqft King Bed Sitting Area Study Dining Area)
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Town Hall Hotel & Apartments London Yelp Reviews
Latest Reviews On Yelp
11 Reviews
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tl;dr: If I wanted to stay in a disgusting basement suite I
tl;dr: If I wanted to stay in a disgusting basement suite I would have booked an airbnb, not a 5 star hotel.details: the room they gave me was in the basement. It was full of spiders. The spiders were hanging out by the baseboards and scurrying around. Even without spiders I wouldn't consider staying in a basement luxury / 5 stars. It's gross. The staff refused to move me, and were generally rude. The shower handle was broken. The fridge made a horrible buzzing noise all night. The basement suite had windows (right next to the ceiling, obviously) which looked right out at road level onto a street. Car headlights shone into the suite. The wall next to the bed was covered with decorative panels which weren't joined properly. The centimeter-wide cracks between the panels were full of dust, cobwebs, and of course extra spiders. Overall, a horrible hotel! I can't believe *any* basement suite would be considered 5 star, let alone this one. Complete waste of money.
Be the first to ReplyThe goodThe hotel is beautiful as it is quite historic in
The goodThe hotel is beautiful as it is quite historic in itself.  The rooms are pretty upgraded and I even had a washer/dryer (although the dryer didn't do its job very well).  There are some amazing food options.  Da terra is a Michelin starred restaurant and corner room can hold its own.  See my separate reviews to come on those as they were outstanding.  I feel like it's a shame the service doesn't consistently match from a hotel staff perspective.Unfortunately, the cons are copied from my direct feedback to them below- 1. Although you are loosely affiliated with Marriott, it is frustrating to not see availability through the Marriott app and have to call to discuss.2. My company already has a corporate rate which the manager did not honor.  Although your website had deals for £150 a night and stay 7, pay 5, my negotiated rate was £175/night including breakfast.  The rule of thumb is typically long term stays and loyalty members should always receive the best possible rate.  Even if there was a peak time during my stay, that should be a higher rate during that time, not for the entirety of the 6 week stay. 3. When I made the the reservation, I specifically asked if I could check out early without penalty due to the corvid19 virus just breaking.  I was reassured by both this person as well as the person who checked me in.  Upon checkout, the receptionist said they could not provide a copy of the bill until they verified with the manager that I could check out early.  The person on site then said they had to verify with the people I claimed to have spoken to. This in incredibly poor service.4. Upon calling to follow up from the airport, the manager provided excuses about the staff not being trained to handle these exceptions due to the virus.  Regardless, I think charging any type of cancellation fee is absurd when I did stay 1.5 weeks plus pay more than the rate on the website and the complaint above.5. I went into the corner room for breakfast and provided my room number as it is included with the stay. I asked to simply grab a smoothie to go. It came in a glass with the bill. I asked if I could get it in a to go cup and the small coffee cup was 3/4 full with 2 big pieces of ice where I finished it in 5 gulps. I asked why i was getting a bill and she said smoothies are not included. Because I did not have any breakfast (£15 value) I don't feel like i should've been charged.
Be the first to ReplyI will not be staying at this hotel.
The walls are paper thin and you can hear everything outside from people talking outside to every car that passes. The service was ok and food was not at the level I would of expected for the price. As a silver elite member not impressed
Be the first to ReplyBeautiful hotel, the restoration that has been done is
Beautiful hotel, the restoration that has been done is amazing. As you walk into the hotel you are greeted by an amazing staircase, which is made of stone and marble. Unfortunately the front desk were not as warm and inviting as you would expect, and did not seem overly willing to help with any requests. Fortunately we had a room down stairs near the pool area as we have an infant and surprisingly you can hearing the wedding and events going on several floors up all through the night so I could not imagine being any closer. So be aware that if it's wedding season you will be up all night even if you are not part of it. The rooms are very spacious! It's amazing to see the original images of each room on the wall to show you what the room looked like before. That's where the pros of the room ended, our bathroom door in one room did not close all the way, and in the other bathroom you could not switch from the hand held shower option, upon calling the front desk we then had maintenance in and out of our room for several hours trying to fix the problem. Unfortunately this was not the only thing broken, our AC also did not work but we did not find that out until the middle of the night when we were slowly baking overnight. Â We were there for a wedding and the venue, and reception areas are amazing, very grand, open spaces which were perfect for the happy couple. It was advertised online that their was a restaurant and bar area which was perfect as we did not want to venture out to eat with the baby. Upon arriving we find out the restaurant actually closed the night before and the only bar area was in the restaurant. It turns out it was planned renovations and would've closed for a month. Both my wife and I wished it had been mentioned when booking as we would have made different arrangements. It had the potential to be an amazing experience but we were left very disappointed and for the price paid for a room you would expect everything to be perfect.
Be the first to ReplySo pluses: -Room we got is absolutely gorgeous.
Huge 1 bedroom in the back. It's quiet, clean, and absolutely perfect. A/C was a HUGE plus. -Gym area is awesome. New machines. -Great location. Easy access to tube and bus stations. Minuses: -I've read on here that the staff just "don't seem to understand you". We've run into this problem twice now. Simple questions like "which floor is the first floor from the lobby" were answered with eyerolls, disdain, and not an actual answer. We figured it out...the first floor is one floor up from the lobby...I also asked "Why was someone trying to enter our room at 6pm?" to which I am still unsure of the answer. When you come and leave, the staff stare at you silently...no good morning, hello, welcome back... So if you want a gorgeous room and have no problem dealing with a little 'tude from the staff, then this place is for you!
Be the first to ReplyThis hotel is very hit and miss and it is so much more miss
This hotel is very hit and miss and it is so much more miss than hit lately. The last time we stayed here there was a dance party in the club next to our room and we were up until 1 am with music blaring. Â The manager asked us to come back and give gene another chance. This time we booked and were given a lovely room with a bedroom upstairs and huge windows in the back where it was quiet and peaceful. The air conditioning was broken and, with the lofted space, the room was very hot and stuffy. They have now moved us to another room with working air conditioning but it's 1/3 the size and the bed is a double when we had a king. They should not sell rooms in which the amenities don't work and, while I know part of the "charm" of this hotel is that all the rooms are different, I struggle to understand how a duplex room and a small alcove studio are the same category.
Be the first to ReplyAmazing loft style apts a block from the tube.
 Beautiful!  My family of 6 loved it!  Every need was met from chilled water awaiting you in the fridge to in-room mixed cocktails!  Perfect for a large family.  My only issue was that the lounge did not have sleeper sofas.  Because of this I had to buy another room for my boys.  Their room was amazing too!  If not for this, I would have nothing but fantastic remarks.
Be the first to ReplyTold me at check in that they had no room and I had to go
Told me at check in that they had no room and I had to go to a room 2 miles away. In a blizzard. I refused so I guess they kicked someone else out. They shoved me down in an underground room which was a strange shape. And the swimming pool was shut. That was the reason I booked the hotel. Refused to contact anyone who had the authority to do anything til the next morning, but did say I could cancel and go somewhere else. Awful awful hotel. Horrible experience on the worst night of the year with tonnes of snow. Terrible customer service.
Be the first to ReplyTHE GREED IS BEYOND BELIEF !!!!!!Being a life time platinum
THE GREED IS BEYOND BELIEF !!!!!!Being a life time platinum member of SPG, obviously a world wide traveller, I feel comfortable in airing my opinions as a good comparison to other major city hotels. I made a reservation at Town Hall however my business plans changed at the last minute and unfortunately I had to cancel my reservation. This cancellation was made 48 minutes after the required 24 hour notice of cancellation. To my amazement the hotel informed me in very blunt terms that I had failed to conform to the 24 hour notification and I would be charged the full amount of 1 night stay should I fail to check in on the arranged date. I tried to reason with the staff but I failed to receive any acceptance of understanding..... the bottom line is that this facility is only interested in GETTING YOUR MONEY and not interested in further customer relationships. Shame on them
Be the first to ReplyEvery time there is an event like Wimbledon going on, there
Every time there is an event like Wimbledon going on, there is no free room in London except Town Hall hotel, which means I had to stay here a couple of times. Something is very strange about this hotel, starting at the reception I always feel like nobody understands me here, although I never have this problem anywhere else in the world, haha. I found the design of the rooms weird as well, they are all self catered with a laundry washing machine, kitchen, etc. There is no picture or painting or anything on the walls, its basically empty and characterless and the furniture (which is actually nice danish furniture) feels just miss placed in the room. However, the reason to give only one star is because the service at breakfast is terrible and because the A/C in my room regulates down to 18 degrees every night while I sleep, which is freezing cold. Although I reported this problem by phone yo reception, nothing has been done about it except a quick 'we'll look into to'. And that's where we started, not on the same communication length with the staff/reception.
Be the first to ReplyQuiet.
Huge studio apartment "room" equipped with full kitchen and washer/dryer. Deep tub. Comfortable bed. Really clean. Great breakfast. A little bit further out from London's center than I usually stay, but it was fashion week and no other option. I loved it! Also, I must say the hot water wasn't working properly and Barry, the hotel mechanic, was beyond helpful, even with a full hotel and much to do. He didn't stop until I had hot water! And he was so polite and kind. Town Hall....give Barry a RAISE!!
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