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🤮 1/5 - I recently had an unfortunate experience at Trust due to
By 👻 @Bre W., 04/07/2024 3:00 am
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I recently had an unfortunate experience at Trust due to the unprofessional and rude behavior of the hostess. I called when the restaurant opened a little after 9am on Sunday and asked if there was a waitlist I could put my name on. I was told there was no waitlist. Our family of 4 arrived 15 minutes after calling and were told that there was a 15 minute wait for the partially empty restaurant. Two other parties arrived while our family waited and were immediately seated. I wanted to inquire about this and our wait and politely asked the hostess and she began to raise her voice and speak in a tone that was rude. Her response and demeanor was unwelcoming and completely unnecessary. It felt like I was inconveniencing her for asking. Based on my interaction with the hostess, it appeared that my family and I were not welcomed, so we left. Overall, our experience at Trust was heavily marred by the hostess's rude treatment and tone. It's truly disappointing when such a key interaction point in a restaurant falls so short. I hope management addresses this issue promptly to ensure other diners don't encounter the same unpleasantness.
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