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🤮 1/5 - Avoid
By 👻 @MB, 10/20/2022 3:00 am
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A friend booked us lunch here. And we both were disappointed. The restaurant itself is well located, close to the theatres and the National Gallery and has a nice decor, however everything goes downwards from there: Accessibility: Street level entrance, but the door is fairly narrow and the table area outside so close to the entrance may mean the wider wheelchairs could have problems with getting in. No accessible toilet facilities. You have to go to the basement down a tall and steep staircase, and the handle is literally inside the wall, in a tiny ditch carved in the wall with sharp edges that damage your sleeve if you dare to hold onto it , and if like me you’re on crutches, there’s no other choice. No provision is made for wheelchair users. No thought for given for hearing impaired or deaf diners either. The sound proofing is non existent, so the noise bounces in every direction making any conversation next to impossible. Not sure if there is an accessible menu for visually impaired, we did not ask for it. Food and Service Our coffees were brought in spilled all over into the saucers - can happen to the best, but we were not offered napkins or fresh saucers to replace the soupy ones, and we had to use tissues to wipe the cups before drinking not to drip all over on our clothes. I ordered pasta with chicken in sundried tomato sauce, and what I got was pasta that was far too aldente, with pieces of chicken dumped into the sundried tomato paste straight from the jar and heated. My friend ordered fresh tuna salad, which specified the fresh tuna as an ingredient on the menu, but got tinned tuna instead. When we raised this with the Serving Person we were told “you should have asked”. But why would one need to ask for the ingredients that are specified on the menu (NOT a substitute you need to request) and then charged for? The whole experience was disappointing . Definitely do not recommend.
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