Appalling customer service - Vækst København - Buy Reservations
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København's Best Restaurants that are most frequently booked by customers of Vækst København
Ranked #23 in København's Best Restaurants.
🤮 1/5 - Appalling customer service
By 👻 @Iain S, 03/17/2024 3:00 am
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What a huge disappointment for a restaurant that was recommended to us and should have been the pinnacle of an otherwise lovely long weekend in Copenhagen. We can’t review the food as we didn’t get that far. We arrived at our booked time and had to hang about in the reception area without anyone acknowledging us for a while despite several staff walking past. Then we were shown to our table which was tucked away next to a private dining area. There we waited, and waited and waited. Larger tables near us were looked after. A large party arrived at the private dining area. Champagne corks were popped and drinks served for them. Staff walked back and forward and not one person bothered to notice for at least half an hour that we still had no drinks and menus still with us. So we got up and left. I appreciate the restaurant was busy but, in those circumstances, a place that cared about all their customers, not just the big group spenders, should have explained the situation and offered some drinks etc to compensate for the delay. That should be normal practice. A huge disappointment. However attractive the venue or good the food, there is no excuse for ignoring customers.
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