Won’t be back - West Lake Restaurant Melbourne - Buy Reservations
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🤢 2/5 - Won’t be back
By 👻 @TheSydneysider_2000, 01/11/2024 3:00 am
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I visited Westlake Chinese restaurant (Bourke St, Melbourne) on 9/01 for yum cha. Seemed like a good idea at the time. Let’s say customer service isn’t their forte… When I walked through the door the so called Maître D stood in the middle of the restaurant, not even acknowledging me. I walked to him. Anyway, after being seated, a waitress came by and served me some tea. Then waited for 10 minutes or so before the ladies with the trolleys came by with food. Picked a couple of dishes and requested one specific one. “It’s coming” came the reply, so I waited…a bit later some dishes came & one of them was similar to what I wanted but not quite that I was after, so I asked the waitress again & once more (3 x) …. On the last round the very same waitress asked “what are you after” I got up and told her that I asked her 3 times for a dish & went to pay. What annoyed me is that a lot of tables were able to order dishes not on the trolleys and got them. Is it because I couldn’t speak the language? As the same were more attentive to those who spoke the same language. That’s not acceptable as we’re all in the same country!
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