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Zuma Lounge & Bar Yelp Reviews
Latest Reviews On Yelp
10 Reviews
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Such a luxurious, posh restaurant! Zuma is the perfect
Such a luxurious, posh restaurant! Zuma is the perfect place for date night or a girls night out. We came here on a Friday night and it was extremely lively with a dj which was a nice surprise.All the sushi was amazing of course as well as our dinner. SN:It is a bit on the pricey side. I'm not sure what's better the ambiance or the food; either way it's a must try!
Be the first to ReplyAmazing service, delicious food!! This restaurant is
Amazing service, delicious food!! This restaurant is gorgeous and a beautiful escape from the city. You absolutely must try the rock shrimp and the milk chocolate tejina! Carlos was amazing, loved our experience here.
Be the first to ReplyI never write bad reviews but I recently visited Zuma for
I never write bad reviews but I recently visited Zuma for lunch and was treated so poorly I won't even attend corporate events at the establishment anymore. The company I work for often patronizes upscale restaurants in the city (including Zuma) but after my experience, I will, to the extent that I can, discourage them from doing so going forward. I met met S.O. for lunch on Tuesday Feb. 21 for a what I thought would be a nice lunch (I remember the date because it was my birthday). I was greeted and directed to my seat where she was waiting, we ordered and then things went downhill. One of our items did not come out with the rest of the meal. We couldn't tell anyone this because our waiter disappeared, never to be seen again. We flagged someone down to let them know we were missing an item. Turns out it was never put in so it was added at that moment. The person who added our additional item was frankly rude and seemed to be annoyed that we were even bringing it up. When it was time for the check, we had to actually stand up in order to find someone to bring us the check. When they finally took the card, it seemed their POS system was having issued, which took quite some time to work through. I had to assume all of this by the way they were casually moving from one terminal to another because no one bothered to explain it to us, apologize or even offer any explanation. They eventually processed the payment and brought us the receipt without as much as a sorry or a thank you. We were made to feel like we were unwelcome in the establishment and they were waiting for us to leave. Duly noted. Won't ever have to worry about me or any person or organization I'm connected to patronizing your establishment again.
Be the first to ReplyGood food, I loved the chocolate volcano.
Algunos meseros hablan español. EL AMBIENTE ES TRANQUILO
Be the first to ReplyBest Sushi ever! Great venue and ambiance.
The food is divine! Service is efficient. I totally recommend it!
Be the first to ReplyI had the pleasure of dining here for a quick lunch during
I had the pleasure of dining here for a quick lunch during the week. I'll start off by saying I was server was very helpful and attentive. I appreciate the fact that they have structured the menu in a way that distinguishes a fast lunch during a work or a leisurely lunch.Started with the ishi ebi no tempura piri kara tofu with is rock shrimp with chili tofu. Very tasty. I opted to order sushi as opposed to one of the lunch prefixes. I ordered the pirikara maguro maki which is a spicy tuna roll with green chili, spicy mayo and a California roll. The fish was fresh, and rolls were enjoyable. I'll come come back for dinner and try other entrees
Be the first to ReplyBooked a table 2 weeks in advance and they sat us at a long
Booked a table 2 weeks in advance and they sat us at a long table with other people, facing a wall. Asked for another table because I was upset I booked 2 weeks in advance and that's what they gave us. Then moved us to a table next to a staff closet and the cash registers. Light on the table was falling apart, music was loud club music, felt really trashy and cheap. Food was good and good quality, but we were paying for the ambience and absolutely did not get that. Awful experience, never going back. Don't waste your money. Spent close over $300 for a few small plates.
Be the first to ReplyI signed a contract for a private event to be held at Zuma
I signed a contract for a private event to be held at Zuma NYC on 2/4/23 for a total of $6000 with the knowledge it can go over the amount and the additional payment can be made the night of the event. On the night in question my event was cut an hour short of the contract time, my guest and I were rushed out, the receipt received did not reflect my initial deposit or payments made, I was charged for items neither ordered or consumed. I was forced to pay a total of $12,000 and payment was made in cash and credit card, they gave a receipt for the credit card but never submitted one for the cash payment of $5600. Almost a week later on 2/10/23 I reached out to the manager Kelly whom my contract was created with and was then advised we were overbilled and would receive a refund (amount or reason was never given). After conversing with her I reviewed my receipt only to realize the receipt had a time of 5pm when my event was scheduled for 9:30pm to 1:30am which clearly confirms this was not my receipt and it was incorrect. Upon recognizing this I went to ZUMA NYC to try and rectify the mistake as well as retrieve a corrected receipt and was met by my host of the evening Noir and security who escorted me out with no explanation or assistance. I've contacted them numerous times and have even corresponded with the East Coast Director of Operations Teddie who stated the cash was seen counted on camera and I would receive a corrected receipt however she has been of no help in correcting the receipt or rectifying the overcharge. The manager Kelly, the host Noir, and the DO Teddie have all refused to give corporate's information for me to reach out and file a complaint. I have my original contract, the one they revised after the event and my conversation with the DO, all correspondence leading up to the day of the event and after, the confirmation of all payments made via cc that total over the contract amount. In total I was overcharged $10,000 and look to be reimbursed as well as receive additional for the ruining of my event as well as the pain, suffering, and frustration that I am still being forced to deal with for the past 3 weeks with no response, resolution, or accountability of Zuma NYC or their employees.I was one of the attendees of the event ans I felt it was discrimination. I felt embarrassed the way the security came and approached. I have called and left messages for Kelly and received no call back, my number is 347-835-1991 so if corporate sees this maybe they will call back since the staff will not provide information.My family still trying to reach corporate to no avail. I am personally seeking legal action against Zuma for discrimination. My sons fiancé signed a contract, contract straws no cash over 3000.00 accepted and the staff took 6000.00 in cash, this is recorded and notarized statements have been receivrd from all parties who paid cash; Zuma also has cameras so they can see when the cash was given Noir provided no cash receipt.
Be the first to ReplyI decided to throw my Fiancé a surprise birthday dinner at
I decided to throw my Fiancé a surprise birthday dinner at Zuma NY on 2/4/23 and it ended up being a complete disaster. After paying my deposits. I was overcharged and Zuma has yet to rectify my concerns. My receipt displays items that me nor my guests purchased !!! When I tried to reasonably speak to a staff member named Noir she decided to bring security and escort me out instead of speaking to me about my funds !!! This place is a disgrace and in my opinion Noir should not be in a customer service role. She was extremely rude to both me and my guests. I wouldn't suggest investing in this space because I ended up paying over 12k and never was compensated for their errors. Instead they keep ignoring me and not rectifying this issue. I will be contacting the Better Business Bureau so other individuals don't experience what I have experienced !!! Diner Beware !!!
Be the first to ReplyFood was good however a signed contract for a private event
Food was good however a signed contract for a private event to be held at Zuma NYC for a total of $6000 with the knowledge it can go over the amount and the additional payment can be made the night of the event. On the night in question of the event it was cut an hour short of the contract time, the guest and I were rushed out with them taking all food and discarding with no question if we wanted to take home, the receipt received did not reflect the initial deposit or payments made, we were charged for items neither ordered or consumed then forced to pay a total of $12,000. The payment was made in cash and credit card, they gave a receipt for the credit card but never submitted one for the cash payment of $5600. Almost a week later on the planner reached out to the manager Kelly whom the contract was created with and was then advised we were overbilled and would receive a refund (amount or reason was never given). After conversing with the manager the planner reviewed the receipt only to realize the receipt had a time of 5pm when my event was scheduled for 9:30pm to 1:30am which clearly confirms this was not our receipt and it was incorrect. Upon recognition the planner went to ZUMA NYC to try and rectify the mistake as well as retrieve a corrected receipt and was met by my host of the evening Noir and security who escorted them out with no explanation or assistance. They've contacted ZUMA NYC numerous times and have even corresponded with the East Coast Director of Operations Teddie who stated the cash was seen counted on camera by host Noir and a corrected receipt would be given however she has been of no help in correcting the receipt or rectifying the overcharge. The manager Kelly, the host Noir, and the DO Teddie have all refused to give corporate's information to file a complaint. We have the original contract, the one they revised after the event and a conversation with the DO, all correspondence leading up to the day of the event and after, the confirmation of all payments made via cc that total over the contract amount. In total the planner was overcharged $10,000 and is frustrated, she is still being forced to deal with this for the past 3 weeks with no response, resolution, or accountability of Zuma NYC or their employees.
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