Good food, but horrible service - Brasswood Bar + Kitchen St. Helena - Buy Reservations
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🤢 2/5 - Good food, but horrible service
By 👻 @Tourtheworld32, 11/10/2021 3:00 am
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Let me explain.....on our recent trip we heard such great things about this restaurant. We made a reservation and they could not guarantee we would be inside. Okay, I get it, but it was 48 degrees outside. They had heaters going but not nearly enough and then in the middle of dinner our one heater went out. It took them 20 minutes to figure out what was wrong and bring us another one. And the chairs they have are metal so our butts were freezing. We were so cold it was horrible. But let's get to the rest of it.....We sat down and were greeted by Brian. A nice young man who seemed a little out of his element. There were 3 of us. We placed our order. Two of us ordered soup and then there were 3 entrees. The food came quickly. All of it. At the same time. What??? We asked Brian if that was typical and he said since the third person didn't order an appetizer he thought it would be nicer. Really? We felt rushed to eat and leave. But then once we were done it took him longer to come around to ask for a dessert order. We said no, and then it took even longer for him to bring us a check. The food was tasty and that was good but the experience was so bad we wouldn't go back.
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