Average Because Service Needs Improved - Food is Great - Cafe Munir Seattle - Buy Reservations
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😒 3/5 - Average Because Service Needs Improved - Food is Great
By 👻 @Ana, 11/30/2019 3:00 am
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I wrote a review about 10 months ago raving about the Sunday Supper but mentioned the service needed some improvement. We've eaten here 3 times for Sunday Supper with friends for a total of 8 at the table. Each time there were 14-16 plates that would be dumped on the table all at once. Then another 6 plates dumped on the table. No clean plates ever given. Perhaps this is the Lebanese culture but not the way I like to dine. I'd like to get a few plates, enjoy, then get a few more plates.
When I say "Service is Poor", it's the owners that have set up the poor customer service, not the wait staff. I just want to make sure I'm clear on that. The wait staff does what they're told.
That would be such a great idea but this place is churn and burn. Get people in, dump a bunch of food all at once on the table and get the hell out.
We decided we wanted a more relaxed dinner so just went to a Sunday Supper with one other couple so only 4 of us. We asked for the plates to be more staggered, not all 12-14 at once. The waitress agreed just to not do what I asked. She dumped all the plates on the table and that got upset when I said we wanted them staggered. She said that's not how they do it. Well.... you're a restaurant so aren't you catering to your customers? Then they basically kicked us out at 8pm. Not the kind of restaurant I care to frequent.
Service needs IMPROVEMENT! You're in the customer service business so perhaps you should listen better and provide better service.
We live around the corner and would bring friends in once a month but the experiences have left a bad taste so we go elsewhere.
Not to mention, if you go in the summer, dress light, the place is HOT.
Unfortunately the overall service here needs improvement which is unfortunate because the food is good.
If you want to try it, go any other day than Sunday.
And NO TAKE OUT. What the hell? Can't even place an order of the bread to go. The owners need Gordon Ramsey to come in and make them 200% better. But obviously the owners are OK with mediocre service. So they clearly don't care about doing better.
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