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Carillon Miami Wellness Resort Reviews from The Last Year
I'm seriously disappointed in this spa and management.
I purchased a massage and spa day and ended up with a horrible rash that has lasted almost 3 weeks. I called to speak to someone and they assured me a manager would reach out and no one ever called me back. Truly disappointed in their negligence. I've been so uncomfortable for WEEKS. Don't go there unless you want a horrible disgusting rash. The pool also had a bunch of kids jumping in the pool non-stop with no one stopping them.
I had such an amazing stay at this hotel, so I'm a little
I had such an amazing stay at this hotel, so I'm a little surprised it only has 3.6 stars. Based on my own experience, this place is 5 stars. As soon as I entered the premises, the valet kindly greeted us and parked the car. Once I walked to the front desk, I was promptly helped and had an ease of checking in. The bellhop took care of our luggage. Got to the room and discovered we had a large sized patio with ocean views. It was amazing. Rooms were clean and had all the basic amenities and then some. To top it off, a stay at this hotel includes use of their spa amenities - which I used daily! And private beach access! They even set up lounge chairs and umbrellas for you which I greatly appreciated, especially looking further along the public beach area that was super crowded! The gym was also amazing and had all the equipment you could possibly need with all the cardio machines facing the ocean! This place is really a gem and I would absolutely stay again!
super relaxing environment and amazing service, loved the
super relaxing environment and amazing service, loved the fitness classes and gym! the spa also had amazing amenities
I booked a massage for my friend and I.
When we arrived, she gave them her credit card to pay for her tip. I asked if I could pay with cash and if they had change and the spa front desk said she can get it. She asked me to come back after my massage but she still did not have the change and told me to come back again. So, 4 hrs later I did and she told me she went all over the hotel and couldn't find any change, so I said forget it here's my card. When I went down to pay at the valet, I asked if they had change and wouldn't you know it, they did. Then I checked my bank statement and I was charged the tip twice. I called and told the lady I did not authorize two charges, and that my friend gave her credit card to the woman at the counter and it was scanned and she told me that she would credit back my second charge. It has been weeks and it has not been done. They had nice spa facilities, but it was overshadowed by terrible customer service.
Complete waste of TONS of money!!!
What a major disappointment. Three friends and I had been anticipating this fun girls trip to a spa and beach for over a month. From the time we got there to the time we checked out, every person we interested with at the front desk of the hotel lobby and the front desk of the spa ranged from incompetent to purposefully rude. The exceptions are the lovely women who work in the spa area and the women who provide the spa services as well as the women who clean the rooms. Our experiences included being overcharged for treatments, being charged for treatments we did not receive, being treated with disdain and disrespect when asked to rectify the overcharges, having a construction worker walk into a treatment room during a facial, being jarred awake during a $250 treatment by drilling and hammering, being told the wrong times for treatments, the wrong treatments that were booked, needing to explore 5 floors to find a working ice machine, and experiencing several of the features of the hydrotherapy room not in service at various times during our five day stay. My favorite was arguing over a $36 charge for a service we did not receive. We had to escalate it three times to two managers. We truly did not receive the service but honestly the principle of not refunding $36 out of close to $8,000 is so petty. The amount of money we spent on this vacation compared to the experience we had actually makes me a little physically ill. We knew we were indulging a lot. And we would pay for it. Except it wasn’t luxurious and we didn’t feel special, welcome or respected from start to finish. Please save your money or use it someplace that will respect you.
My girlfriend purchased a one day pass spa package to use
My girlfriend purchased a one day pass spa package to use the spa facility. Absolutely the worst experience and she wouldn't even call it a spa. Each sauna was worse than the last with a sour smell and stung her eyes. A lot of the equipment in the spa was broken "buttons" that didn't work. Foot rub was very unsanitary and wasn't cleaned when she tried to use it. The Jacuzzi area smelled like sh*t. She felt filthy walking out of there. Would not recommend in anyway shape or form.
Filthy, unsanitary and nasty spa.
Wish I could get my money back. It also smelled very bad, kind of sour in 2 saunas. Very small choice of saunas (spa rooms) and buttons and jets were not working, also temperature wasn't hot enough to be called sauna. Foot bath was very nasty and didn't get drained after the previous person because it was broken. Hope I won't get infection after using it. Overall very old and unsanitary spa facility. Smelled like poop in the Jacuzzi area. Left feeling disgusted
Don't waste your time or money.
You'll leave stressed which is the complete opposite of how you'd want to feel after a massage and a day at the spa. The staff was very disorganized. I was pointed towards the locker room, to which there were no staff members inside of to greet, assign a locker, and give a brief tour of the facilities. Eventually a staff member walked through and I asked where the waiting area for the massage was and their response was barely understandable. Eventually, I found my own way to the waiting room and arrived ahead of time, thankfully. Now that we got that part out of the way, let's move on to the massage. My therapist arrived late to begin with and upon finding me she realized my girlfriend and I had same appointment times and asked if we'd like to have our massages in the same room, essentially a couples massage... to which I responded yes. Eventually my girlfriend's therapist arrived even later than mine and learned that we wished to have our massages in the same room. (You should probably add a couples option on your booking site). Both therapist then had a brief argument which was weird and uncomfortable and then we were finally rushed to our room. At this point you can probably tell the vibes are way off and feeling relaxed is the last thing I'm feeling in this moment. At last, we're finally on the massage tables. I've never had a worse 35 minute rushed massage that I paid $300 for (after tax) in my life. We paid for 50 minutes but only received 35 because the way their operation works is the timer starts at the start of whatever time you booked versus the time they finally begin the massage, and with the disorganized intro and unprepared room we had lost 15 minutes. For "the best spa in Miami Beach" they really under delivered and under performed. I wish I had four hands so that I could give this place thumbs down.
Recently stayed at the Carillon for a relaxing and
Recently stayed at the Carillon for a relaxing and restorative long weekend. The hotel, spa, and grounds did not disappoint! Let's start with the room: The room is arranged as a suite with a full kitchen (including fridge, dishwasher, etc), living room, and separate bedroom with en suite bath and we had a balcony with views of the spa pool and the ocean. I loved the room! The bed was very comfy and the balcony was perfect for lounging. Some of the fixtures in the bathroom seemed a little dated and hard to use, but once we figured it out, it was no problem. There was no bottled water in the room, but we called down and they immediately sent up several. The restaurants and service at the restaurants was top notch. We ate at the Strand a few times and it was very good. I tried the salmon poke bowl for lunch and it was the perfect meal before hitting the beach. For dinner, we tried the ribeye, crab cakes, carrots, and the tiramisu. For brunch, we tried the deviled eggs, crab cakes florentine, baklava sticky buns, and the carbonara burger. Everything was very good but the deviled eggs and sticky buns were my favorite. We also got to dine at the Tambourine Room. It was such an intimate and fun dining experience! My personal recommendation: the menu offers more than enough food without ordering the additional add-ons. We added on the pasta and I was SO FULL. But my favorite course had to be the langoustine. Yum! The staff was so attentive and they were a joy to talk to throughout the experience. For both restaurants, I can't say enough about the friendly and accommodating staff. They really made us want to keep coming back! To discuss the grounds and the beach, hotel guests have access to two pools - one through the spa and another closer to the beach. The beach pool was a bit crowded while we were there, but the hot tub was less crowded. This pool is definitely more of a lively vibe. The spa pool was much more chill. They also have classes in this pool, but in general, it was nearly empty every time I checked it out. The beachfront area was nice. They offer beach service for hotel guests (chairs, towels, umbrella, food/drink ordering). I saved the spa for last because I absolutely LOVED it. I got a massage and a facial there and both services were awesome and incredibly relaxing. It was my first time getting a facial and the esthetician talked me through the process and explained all of the steps she was taking and the products she was using. The spa also offers an amazing thermal experience circuit with hot and cold showers, foot bath, sauna, and more. The staff in the spa is also super friendly and helpful. There's also a coffee machine and delicious snacks to keep you nourished while you're relaxing. During our stay, we didn't leave the resort grounds because we felt so at home while we were there. If you're looking for a hotel and spa to have a relaxing getaway and to eat some good food during the process, this is it!
Wellness + Muscle Recovery
I am a professional athlete who had the opportunity to take advantage of the world class and innovative tools the resort provides. I'm always looking for the best ways for muscle recovery and by using the Wellness facilities I can have a better recovery, less soreness and better sleep! The staff was very welcoming and the facilities are top class. I felt very relaxed and at ease at all times, would recommend!
Relaxing stay at the Carillon
Overall, I was pleasantly surprised by the Carillon and had a very good and relaxing visit. While others have correctly pointed out that it is not truly a 5 star property, I think it does live up to at least 4 stars in terms of quality of the rooms, the amenities and overall atmosphere. If you are passionate about health and wellness it is a great place to stay and there are many more pros than cons. It is in a great location in a quieter section of North Miami Beach and has a Publix across the street which is very convenient. When I checked in, I came in first thing in the morning and I was extremely happy that the hotel was able to accommodate my early check in request. That was a huge plus. I did not get an upgrade however despite booking with AMEX Fine Hotels and Resorts. It would have been a nice gesture for the front desk person to offer a complimentary breakfast upon arrival as I was waiting for my room to be ready and since no upgrade was offered and I had a complimentary breakfast offer throughout my stay. However this was flatly and somewhat rudely denied. The hotel will offer you a complimentary spa treatment as a makeup for the lack of upgrade but the items offered are more like sample treatments and are not really of any significant value. Pros: 1. My room was very nice. It had a partial ocean view (which they call ocean view as opposed to ocean front which faces the ocean directly). I would highly recommend getting a room with a balcony as some rooms do not have windows that open. Rooms have kitchenette and are very much like a luxury apartment. The rooms are very quiet and there is very little noise from other rooms or hallways. 2. Very nicely appointed gym which is open 24 hrs. It would be nice to have more variety in terms of kettlebells, and there isn't really a bench press to speak of, but it has plenty of equipment that gets the job done and was never that crowded. 3. I had a great massage at the spa and enjoyed the sauna daily. They also have a great rooftop pool for relaxing and swimming laps. They do not have a cold plunge in the spa and should definitely consider adding one. Sauna could be hotter. 4. Tons of great fitness classes daily to choose from. 5. Very easy to get a beach chair and umbrella and the beach is nice. Beach staff are pleasant and helpful and there is not a long wait to get help to direct you to a chair. More effort could be made to ensure the beach area is kept clean however and in order to be a truly high end resort, I would suggest an upgrade to loungers with cushions which are way more comfortable than the current ones. 6. Hotel property is well maintained and has a very relaxing, quiet, and stress free atmosphere. Clientele are generally upscale couples and families. If you are looking for the trendy vibe similar to the W or the Edition in South Beach, this is not the hotel for you. 7. Staff are generally helpful and courteous. Maids did a great job both during the day and at turn-down service in the evening. Cons: The Strand Restaurant was by far the worst part of the hotel. Service is agonizingly slow, and having to be made to wait for a table when the restaurant was half empty was very frustrating. Wait staff are inattentive and often disappear for long periods of time, and food at breakfast was average at best. Seating outdoors was offered on some days and others not. Tables by the window offer a view out towards the beach but are not shaded so when they seat you there it gets very hot and you are blinded by the sun. In summary, it is the little things that the Carillon can improve upon to make it a 10/10 experience but overall, I had an excellent stay and would definitely consider a return.
Fantastic muscle recovery and relaxation!
I’m a professional tennis player traveling the world week in and week out. I am constantly looking to keep my body healthy and ready to compete at the highest level. I found Carillon Miami Wellness Resort the perfect place to do so. I was not only able to relax and come to peace, but their groundbreaking “touchless circuit” helped my muscle recovery tremendously. By completing a series of top notch treatments I felt less sore and well energized after a tough week of competition. I would 100% revisit the Carillon on my next visit to Miami and recommend these treatments to everyone (athletes and non-athletes) for better muscle recovery and a sense of revitalization! All staff members are super friendly and you will find the beautiful accommodation a real treat.
You owe it yourself to definitely try their touchless spa treatments and other amenities
Absolutely phenomenal property, views from everywhere, and the most impressive touchless spa experiences in their spectacular spa. It’s essential to come try these state of the art and amazing touchless treatments. They also have a phenomenal restaurant in the lobby. Best touchless treatment was at least equivalent to even better than prior 80-90 minute massages elsewhere but more effective in 25 minutes. I wish I could move to Miami to become a member here as it was that amazing! Love Carillon and we will be back!
Pretty disappointing stay
If a picture is worth a thousand words, here's eight thousand. The hotel is tired and in desperate need of revamp. The beds are supposedly adjustable, but they're essentially just air mattresses that will kill your back. Low quality linens and mattress protectors will make your sweatiest night's sleep in a long time! Only thing worse than the overall condition was the service-- waiting 30+ mins for breakfast and then being rushed to order, or waiting almost an hour for your valet (only parking option) can really sour the mood on a relaxing vacation. This resort did more harm than good for our week away from it all.
Carillon Spa -ReLounge Chair unique experience
My son and I recently had an extraordinary spa experience where we were introduced to an innovative massage therapy on the ReLounge bed. This unique treatment provided us with amazing results. As a university student majoring in music, my son, who plays the cello, often experiences intense strain on his back due to his posture while playing. However, after the session, he left feeling revitalized and completely relaxed. My own experience was equally transformative. I left the spa feeling deeply relaxed and rejuvenated. Sonia, the Spa Manager, played a pivotal role in ensuring our satisfaction. Her expertise and attentiveness made our spa visit truly exceptional. Mission accomplished indeed!
Overpriced and NOT five-star.
This is NOT a five-star hotel. It does not come close. I came here in large part because I wanted to avoid the throngs in South Beach while in Miami with my family, and because this was an AmEx Fine Hotels and Resorts property. I feel ripped off. I paid more than $700/night for what is barely a three-star hotel. Seldom got housekeeping. Ice machine on our floor was broken and never fixed. Room was in poor shape, with bathroom doors that did not work. Lobby is dated. Everything is insanely overpriced. And the staff seem deeply unhappy and totally overwhelmed. My rate came with breakfast, but they never really seemed to be able to seat us—lots of empty tables but a very lengthy wait. (They said 10 minutes, it took 30.) It’s as though the hotel owners are trying to save money on services while still claiming to be a five-star property. Never again.
Definitely not 5 star…
While this hotel may have 5 stars, I don’t see it. The property seems very worn; I thought I read it had been recently updated, but that does not seem in evidence. The pool area, in particular, is rather dreary and small. There are not enough chairs for everyone; and though I was assured by the pool staff, they would find me when chairs were available, I had to fend for myself. Even though I asked several times. The pool is quite small. There is a bar & the bartender was very polite and on-the-ball. However, I have to take issue with an 18% auto-gratuity on the very over-priced drinks & food ($23 for hummus, pita & a few veggies?). Typically, bar tips are lower than full table service. I don’t object to an auto-grat, but 18% for a couple of pool cocktails & snack food seems high (especially since they were overpriced items already). Our room was fine, it’s nice having the kitchen. But, again not a 5 star room. The closet was oddly small for a room for 4 people. The spa, which was the big draw for me, was fine. I had an excellent deep tissue massage by Eileen (she gets 5 stars). The thermal areas, which are available for any guest are nice—steam, sauna, spa pool, igloo & rain shower. And, the heated loungers are heaven. The staff seems overwhelmed; they overbooked the infrared sauna so I had to come back (but, they comped the treatment, which was very nice). Once I did get to do the infrared sauna, a spa staffer was supposed to come get me when it was done, but she never did. I saw the timer was at zero, so I let myself out and went back to the ladies spa room. I wouldn’t say the spa is beautiful—more utilitarian. The decor feels kind of random, without a unifying look. Admittedly, that doesn’t really matter, the treatments are why you go, but at a place that bills itself as the largest spa on the Eastern seaboard, they might have chosen a better interior designer. Overall, I don’t think I would return to the Carillon. If I was in Miami, I would visit the spa, but take a pass on the hotel.
We came here using resort pass for the day.
We received free valet parking for the day. The quality and vibe of this hotel are very upscale and clean. It smells so good when you walk in. First, we went to the private beach; we got free beach chairs and towels. Next, we checked out their pool and jacuzzi; we also got free pool chairs and towels. After, we checked out The Strand restaurant and bar which was excellent all around. We also went to the spa and each received a 20 minute back massage. Well- needed and so relaxing! The amenities at the spa are 10/10; there are rain showers, igloo, sauna, steam room, another room that's in between a sauna and steam room, jacuzzi, and foot baths. We utilized the actual showers which had everything we needed to get ready afterwards (shampoo, conditioner, body wash, blow dryer, mouthwash, lotion, soap, etc). I cannot comment on the hotel rooms since I didn't not stay overnight. Overall, a 10/10 experience for the resort pass though! We will definitely be back and highly recommend!
I chose this spa for my daughters birthday because of the
I chose this spa for my daughters birthday because of the reviews on Google. Needless to say it was not even close to the reviews. The spa is run down and unkept. It is literally falling apart. The tiles are old, falling and moldy. The robes, are thin as paper. It is not relaxing at all, people on their phones. Lady who helps set you up was super unprofessional. Supplies such as toiletries are available, but you have to ask for them. According to staff people steal them. Masseuse spent the 50min talking, not relaxing. Would not recommend. After visiting Lapis, Biltmore, Trump, expected the same quality. I was disappointed. Won't ever be going back.
The Carillon Spa has no rival. The service exceeds expectations. The treatment options endless. You become new!
There is no spa like the Carillon Spa. The service is exceptional. The treatment options beyond what you could ever imagine. They are truly committed to your complete mind, body and soul, Rejuvenation and wellness. I love the fact that they are not just focused on topical treatments, but they really want you to genuinely feel and look great from the inside out. I am literally addicted to that place. I won’t go anywhere else. They are so consistent as well. Every time I have ever gone there it’s been just as magical as the first time. This is kind of how you can tell if a place is fully committed. Their consistency is unwavering. They seem to also always be looking for new and innovative ways to help their clients feel and look even better. They always seem to be on the cutting edge of the latest treatments for every single situation or condition you could possibly have from fatigue and anxiety to muscle soreness and migraines. The spa at the Carillon is the only place where I can genuinely say I am guaranteed to feel new and whole again.
Miami Beach's Best Hotels that are most frequently booked by customers of Carillon Miami Wellness Resort
Process after bid is accepted.
By 👻 @EvocativeFold67, 09/17/2021 11:11 pm
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I have a notice stating that my bid has been accepted and is awaiting transfer. The reservation is for the 18th, but the “moderator” said he will confirm booking by the 28th. Is this an indicator that I may not have a reservation?
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Answer from 🥷🏻 @ColorfulRod45 (09/18/2021 1:07 am)
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Hey @EvocativeFold67, welcome to appointmenttrader! Once the reservation is in your portfolio, you definitely own the timeslot, the review team would not have approved the trade if the reservation wasn't confirmed - so you are going :-) Judging from your post you bid today and are going tomorrow - don't worry as long as you initiated the name transfer, you are good - the transfer service has to work with the opening hours of the reservation team of the respective venue. You will likely see the transfer confirmation a couple hours before your reservation time.
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By 👻 @EvocativeFold67 (09/18/2021 1:12 am)
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By 🥷🏻 @ColorfulRod45 (09/18/2021 1:20 am)
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