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City Food Biel Reviews from The Last Year
Hotel disaster in Biel
One of the worst things I've experienced in Switzerland! It wasn't until I changed rooms for the third time that I could call it a hotel room. Before that I was closer to a prison cell. Incompetent staff, bathroom with mold! On two out of three nights the room wasn't cleaned in the evening! When I complained they said: We're renovating??!!?? Guaranteed to be the last time.
Unfortunately the room was unsatisfactory
Unfortunately I cannot recommend the hotel with a clear conscience. The first room smelled of cigarette smoke despite the non-smoking sign, but was at least easily replaced with another room. On the second one, one lamp didn't work; the faucet was so wobbly that it will probably soon come out of its holder; and there was still a few long hairs in the shower, probably from the last guest. The space around the bed is generous, but relatively useless, but you can hardly turn around in the shower. In general the rooms make a very old impression. On the positive side, the breakfast buffet was very generous.
Urgent renovation needed!
The hotel is in a good location near the train station and the lake. The reception is rather unfriendly. The rooms are really dirty. The first room I was given stank of smoke. The second room was big but really dirty. The carpet in the hallway was completely dirty. I changed hotels. Tip: remodel and renovate!
Average
Well located hotel with free parking. The structure is quite simple and the rooms are quite spacious even if they are a little dated. Breakfast is average. I would say a good solution for those like me who travel a lot for work, therefore for short stays.
Beware of this hotel
We had a reservation for a one night stay at the City Hotel in Biel. We arrived around 10:30 pm and found the room (card) keys that were left for us, as no one was at the front desk at that time. But when we went to the room the sensor that reads your card was missing. It was truly surreal. We had no way of getting into the room. We called the hotel's emergency number and the fellow at the other end said that he was in Zurich and he couldn't do anything for us. So here we were at 11 pm on a Sunday in Biel without any place to stay at night. With a relative's help who lives in Switzerland we eventually managed to find a room in another hotel. When I called the hotel the next day Patritcio told me that since the room assigned to us was the only room with the missing card reader it was natural that they would forget about it! The only positive thing I can say about the hotel is that they refunded us for the room as well as the taxi we took to get to the other hotel. So I appreciate that. But please beware of this hotel. You can get stranded like we did.
Good and cheap
Cheap and good hotel right next to the train station with no frills. Good buffet for breakfast. Rooms are small but clean. The staff are quite friendly. The hotel was fully booked when we visited.
Privacy is not respected
Despite a "Do not disturb" card hanging on the door, someone from housekeeping tried to enter the room before check-out time had passed. If we hadn't put the chain on, the staff would have burst into the room, which would have been very embarrassing for everyone involved. Such behavior is absolutely unacceptable.
Simple hotel for short stay
Friendly reception, rooms clean, mattresses unfortunately a bit too hard, you should have the option to get a topper. The toilets at reception could be cleaned better. At breakfast you had to wait for a table, the dining room is much too small for the number of rooms. The breakfast was good, had everything, Bircher muesli, yoghurt, egg dishes, various breads etc.
Do not check-in in room 216!!!!!
I have booked the City Hotel 2-3 times and have always been delighted with the hotel, the rooms and the cleanliness. However, this time my stay in room 216 was very disappointing. The walls had relatively many stains, there were mosquito and spider nests and the shower curtain was yellow and calcified. The mattress was also not the newest. With a little renovation of the room, like painting the walls and replacing some things, the room would be top again. If it had been my first time at the City Hotel, I would not book it again. Therefore, I strongly recommend future guests, if they get room 216, to ask for another room."
Unfortunately not recommended, except for emergency transit
So if I were running a hotel, the first impression would be important to me. That doesn't really matter here, because the front entrance was dirty, the ceiling was covered in cobwebs and the back entrance was completely filthy and the walls were dirty. The rooms are worn, not all the lights worked, there was no air conditioning or fridge. The balcony, facing the noisy front street, was completely dirty, the rainwater didn't drain away (with the pigeon feathers in it, I don't want to know what bacteria formed there) and the chairs were broken. Breakfast was OK. There was a shortage of space and the free places hadn't been cleared. When they were cleared by the one person who was in charge, the placemats were shaken out onto the floor in front of the guests. It's self-explanatory that one person doesn't keep up with refilling and cleaning the tables. However, the staff were very friendly. OK for an emergency overnight stopover, otherwise not recommended.
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