I don't know why I continue to give this place another - Dave & Buster's New York - Buy Reservations
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🤮 1/5 - I don't know why I continue to give this place another
By 👻 @Bryan L., 05/22/2022 3:00 am
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I don't know why I continue to give this place another chance. I take the kids for lunch based on this being where they want to go. I had my hesitations but I wanted them to enjoy themselves so I went against my gut feeling and went anyways. We put in our food order and when their food came out mine was not included. I told my kids this was going to become an issue based on previous experience. Next, our waitress stopped at the table and she said yours will be out shortly. Roughly ten minutes later our waitress walks by and asks if everything was ok and I explained I still didn't have my food and they were finishing. She told me I ordered a hamburger and that takes time to cook?!? I pointed at my daughter next to me and showed that she had a hamburger. She then says I can talk to a manager if I like. Based on the negative attitude I tell her yes I'd love to speak to a manager. Next, I see her speaking to a manager and this discussion goes on for five minutes?!? What could they possibly be discussing that long?!? While I'm waiting on him my other daughter tells me her pasta was cold when it came out so it must have sat waiting on her siblings meals in the kitchen. The manager now walks up to our table and now the kids are don't with lunch and I don't have my food. He asks me what I needed and I tell him I need the lunch I ordered 30 minutes ago. He decides to tell me that the kids meals come out before adult meals and that is why I am still waiting. I told him I've been eating out for decade with children and I've never waited this long where they were done and I'm still waiting. He then tells me "well I was just clarifying you knew kids meals come out before adult meals"... Now I am upset that I'm being talked down to. He asks if I still want my food or put in a to go bag?!? So now I'm being pushed out because I expected to actually have lunch with my kids?!? To top off the experience the manager says well I'll clear off a couple of these plates while I'm here and grabs my daughters plate and in the process knocks over a full soda cup all over the table. He now goes and gets my food and the waitress decided based on the incident she is not returning to the table so I have a hamburger and fries and a empty water cup for the entire meal. The manager took the pasta meal off the bill based on me telling him that the food was cold upon receipt and he acted like that made up for the terrible experience. I pay the tab using the QR code on table and painfully now walk into the arcade which was the reason we were there to begin with and there goes another $100 I didn't want to give this place. Save yourself the pain and frustration and choose one of the other thousands of places to go while in NYC!
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