Very poor stay experience! The sheets after checking in - Eden Roc Miami Beach - Trade Reservations
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🤮 1/5 - Very poor stay experience! The sheets after checking in
By 👻 @Suie Y., 05/25/2022 3:00 am
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Very poor stay experience! The sheets after checking in were very wet, as if they were just washed and tumbled but not dried. The floor and walls were also very wet and slippery, and I think there seems to be a problem with the hotel's exhaust system. The shower head in the bathroom didn't close tightly and it was dripping all day after using it. There's what appears to be ketchup residue on the coffee table, and I don't think it's forgivable for the level of sanitization and cleaning of rent to be done during a pandemic like this. The A/C was broken, couldn't adjust the temperature, it kept at 59°F. The door of the small refrigerator could not be opened at all. We called the front desk to ask for disposable slippers but they were not delivered at all, but went to the counter the next day and asked for them again before they were delivered to the room. Great beach and sea, but the room cost over $600 per day and add the $35 per day beach management fee. All in all, I'm giving 1 star just because there are no 0 stars.
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