Discussions - Eden Roc Miami Beach - Trade Reservations
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- Any Room Type
- Any Suite
- Junior Suite (King Bed Ocean Front View Oversized Junior Suite)
- Premium Suite King Bed Bay View 539 Sq Ft Or 50 Sq M Large Suite
- Premium Suite King Bed Ocean Front 593 Sq Ft Or 55 Sq M Over ()
- Junior Suite (Two Queen Beds Ocean View Over Sized Junior Suite)
- One Bedroom Suite (King Bed Ocean Front 650 Sq Ft Or 60 Sq M)
- Any Superior Room
- Premium Room King Bed Bay View 380 (420 Sq Ft Or 36 40 Sq M)
- Premium (King Bed Resort View Premium King Bed Resort View 380)
- Premium Room King Bed Bay View Comfortable (Airy Modern.)
- Premium Room Two Queen Beds Bay View Comfortable (Airy Modern.)
- Premium Room King Bed Ocean View 380 (420 Sq Ft Or 36 40 Sqm)
- Premium Room Two Queen Beds Ocean View 440 Sq Ft Or 41 Sq M
- Any Accessible Room
- Premium Room King Bed Resort View Accessible Ada Accessible
- Junior Suite (King Bed Ocean View Accessible Ada Accessible)
- Junior Suite (King Bed Ocean Front View Accessible Ada)
- Any Standard Room
- Two Level Loft King Bed Ocean View 700 Sq Ft Or 65 Sq M Wall Of
- Any Comfort Room
- Any Premium Room
Eden Roc Miami Beach Reviews from The Last Year
Beautiful Resort
This place is wonderful ! I met a gentleman named “ Linskey “ who was extremely sincere and kind. He was at the concierge desk and offered me ideas on what to do while in Miami. The bartender “ Danny “ at the lobby bar as super nice too. The pool boys or attendants were polite and attentive. I ate and drank at Ocean Social several times and did enjoy the breakfast food ! I had a very professional bartenders and wee at it staff I just didn’t note their first names. Kudos to the employees who with at Eden Roc ❤️❤️❤️👏👏👏👏
Warning for pre-paid breakfasts! Especially families…
I pre-paid a suite for my family for 3 night stay at the Eden Roc through a travel agent, with confirmation of a prepaid breakfast for my family. However, upon arrival, the hotel informed us that instead of the inclusive breakfast we were promised, we were entitled to a mere $35 credit – an amount woefully insufficient for even the most basic breakfast in Miami. Despite showing them our written confirmation of an inclusive breakfast for my family, the hotel insisted that their policy only offered breakfast for two people with a credit, details which were not communicated clearly and were highly misleading. To put it into perspective, a kids' breakfast of eggs on toast costs $15 at the hotel. The $35 credit barely covered the cost of breakfast for one person, let alone for my entire family. Despite the hotel's offer to increase the credit to €60 per day, this was still inadequate and fell short of what we had prepaid for. It's a complete rip-off and a clear case of false advertising. The discrepancy between the confirmed booking details and what was provided upon arrival, coupled with the unsatisfactory resolution offered by the hotel, left us utterly disappointed and frustrated. The misleading information provided by both the hotel and the travel agency significantly impacted our overall experience and perception of the establishment. I will be escalating a formal complaint regarding this matter, as it is unacceptable to deceive guests in such a manner. Potential guests deserve to know the truth about the services offered by the Eden Roc, and I will ensure that my voice is heard until this issue is properly addressed.
AWFUL
This is the worst hotel I’ve stayed at in Miami. To begin with, check in took over 30 minutes. We were told they could not give us an eta of when the room would be ready. The hotel itself is extremely outdated and when we finally got our room it was dirty and smelt bad. The service is absolutely terrible. We were told there were no chairs left at the pool multiple days and the staff didn’t even make an effort to help us find one. Getting food/ drinks at the pool is nearly impossible. There was one waitress for two pools that never even came up to us despite being there for hours. When we went to the beach, we were told there was a “very long wait” for any food so we gave up. There is construction going on next door and that is all we could hear at the pool. The hotel is insanely expensive. Two Pina coladas cost over $60 and a BOTTLE of orange juice cost $16. For reference we had lunch at 1 Hotel and it was cheaper than what we spent on our lunch at Eden Roc. I tried calling the front desk for more towels multiple times and never got a response. Overall, this hotel is NOT worth the money at all and we regretted staying here. We spoke to a few other girls staying at the hotel who felt the same, yet their story about having a dirty room was even worse.
Great customer service and spa
Maria at the front desk made my experience. Initially the room didn’t meet expectations. She got me moved, was very accommodating and was very pleasant to work with. Her smile lights up the front desk. The hotel has a beautiful view of the ocean and great pool and easy access to the beach. The spa is excellent. Be sure to go see Luis. He has magic hands. He took his time to understand where I held tension and gave me an incredible treatment.
Five Stars from Eden Roc door to beach via restaurants
We stayed at Eden Roc not Nobu but all staff were terrific from the valet, through the front door, in both restaurants, past the pools, ending on the beach. Truly! Nobu was what you expect from Nobu. High class Japanese style food but Ocean Social was on another level completely. We had lunch one day and dinner the next and I will go as far as to say they were two of the best restaurant meals I've had this year. Not to mention we were seated on a deck overlooking Miami Beach. Not too shabby. Salads were remarkable, the steak melted in my mouth, and desert at both lunch and dinner were orgasmic! (Pavlova and Popcorn Cheesecake) If there was one downside it was a constantly flowing cistern in the toilet but once the door was closed we couldn't hear it. Take a sea bath while you're on Miami Beach. The water is clean and you can stand for quite a way out at medium and low tide. As Arnie said: I'll be back!
Poorly managed hotel. Run down.
Hotel complex is nice as such and some of the staff are really good. Sadly the hotel seems to be poorly managed overall. For example : our room was dirty (rotten food between fridge and floor / used cotton swabs in cupboard / empty cigarette pack on balcony / dirty floors throughout). We asked for the room to be cleaned. Sadly all they did was to take out the cigarette pack). We asked again for the room to be cleaned. Again - we could not see a difference and so we gave up.). It comes down to a poorly managed and poorly run hotel in my view which is a shame as they try and position themselves as an upmarket location which is reflected in prices across the board. I would not choose this hotel again - so many other things which did not work and which we could mention here.
Hotel was Great, but the staff was better.
The weather and hotel were delightful, yet it was the staff, led by Rico, who elevated our experience. Their genuine care and attention ensured our stay was nothing short of exceptional. Rico's dedication truly made all the difference. We will definitely go again.
Will definitely stay again!
Everything was wonderful! Oziel was so helpful with all of our needs and questions. He was so welcoming and was always there for us. Will definitely return. Room was beautiful and the entire experience was great! Also enjoyed the pool and the service there was wonderful as well!
Solid
During my recent stay at the Eden Roc Hotel, the standout experience was largely due to the outstanding service provided by Michael S. at the front desk. His down-to-earth demeanor and super friendly attitude made every interaction a pleasure, elevating our entire stay. Michael's approach to hospitality, focusing on genuine connections and ensuring we felt welcomed and valued, truly set our experience apart. It's rare to encounter someone who embodies such a natural flair for making guests' experiences better simply through their presence and attitude. The Eden Roc Hotel shines brighter with Michael S. on their team, and I wholeheartedly recommend this hotel to anyone looking for a stay enhanced by truly exceptional staff.
We had such a wonderful experience, our kids had a blast in the miami heat, chillin at the pool and beach.just a delight
The hotel was an amazing luxury, the staff was super kind and accommodating! especially Zandra was a huge help, she works at the front desk and always had a smile on her face! we really enjoyed our family vacation here! we recommend it to any other family looking for a relaxing trip to miami beach! it also has a beach front with 2 chairs provided for each room!🤩😎
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