Delicious food, bad service. - Gogi Chicago - Buy Reservations
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Ranked #7 in Chicago's Best Restaurants.
🙂 4/5 - Delicious food, bad service.
By 👻 @Nikki J., 04/06/2022 3:00 am
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This has been a favorite of mine in Chicago for Korean BBQ. Charcoal grills set their BBQ apart from other restaurants. I really enjoy that they cook for you as well. Sometimes one does not know how long to cook certain meats. The restaurant is clean. Some favorites are pork belly, bulgogi and japchae. Last week we dined in and the service was bad. My parents had dined in for the first time and did not know how their service worked. The menu was not explained to them (I had to step out with my baby during the entire meal) or that they would be responsible to cook the meat for you. Unfortunately, my parents did not know that you have to press a button to gain their attention for service. So my family waited for a long time for their order to be placed. Also, the only time a team member came to the table was to drop the food off to the table. They were circling around to other tables assisting with cooking and not to our table. Then without warning towards the end of their dining, they were told that another party needed to be seated. We were not told of a timed policy of dining in, nor was there a warning (15 mins or anything). So as courtesy my parents had left with an unpleasant experience with no customer service. This is disappointing because in the past I have never had this problem.
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