Two stars are for the upgraded rooms and politeness of the - Halekulani Hotel Honolulu - Trade Reservations
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🤢 2/5 - Two stars are for the upgraded rooms and politeness of the
By 👻 @Penny M., 07/02/2022 3:00 am
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Two stars are for the upgraded rooms and politeness of the front deskVery poor experience so far. We have three more days to go so there's still room for improvement. We have voiced all of our concerns to staff as we have gone along but no contact from any manager at this point to help change our experience. I will update this review if that happens. I booked through Amex finest hotels using my credit card to book and pay for the hotel. When we arrived the front desk asked to see my husbands ID. When we arrived in the room there is a welcome message with my husbands name on the tv. Every time we give them our room number for anything they confirm using my husbands name. I asked the front desk why that is. Standard to add his name and change it to Mr. apparently. They clearly need to update their policies and give their staff diversity and exclusion training although now I'm looking around I can see there is very little diversity in clientele at this hotelThe service is incredibly slow and very little attention given for the prices you are paying. In the Room Without a Key the dinner delivered was stone cold. They replaced it but by then my husband had eaten his so we both ate alone and our idea of sharing sides didn't work out. A table waiter was removing the dirty cutlery and plates and also pouring out drinking water to diners while touching their glasses. Not Covid friendly We asked for new glasses and pointed out the error. This appeared to attract the attention of a guy in a black jacket who took the glasses away but didn't say anything. Our waiter then continued to pour our water but others were still served by the table waiter although he appeared to be wearing one glove by now. Tables were left uncleared for quite some time. They comped our meal entirely. Of course. Breakfast at orchids is so slow. There are no waiters around to ask for anything during your meal. We had to ask for hot food today as yesterday our breakfasts were cold. I just asked where the spa is and was told they don't have one. So for over 200 dollars you can get a massage in a room? The website mentions spa a lot of times. Read the detail. There isn't one. I asked the concierge if he could book me a spa at the ritz Carlton and he said no. Maybe I should try the Westin but couldn't help me book it. Really? As I said the rooms are really nice. Just upgraded. Front desk is very polite. Come on Halekulani I feel you can do better than this.
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