Bad food with bad service by waitress and owner - Lei Garden - Buy Reservations
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🤮 1/5 - Bad food with bad service by waitress and owner
By 👻 @shoshosho, 10/20/2019 3:00 am
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see this place has 4 star, but i think it is definitely overrated. If you can, avoid this place. We used to go to Dynasty nearby for dim-sum, but unfortunately, they closed down due to Velco redevelopment, we were kinda forced to go to this place. Today, we came here for Dimsum, waited for 20mins at 2pm. After we got seated, we noticed the waitress was extremely rude. She did not bring ice water as we asked twice. It is well known the waitress or waiters are pretty bad at this place, but the lady we had today was extremely bad. Since they were about to close for lunch, we ordered food from the menu list. My kids wanted to order crab balls, and The waitress said it would take 15min. We waited for 30min, and it did not come out. we asked the waitress the status, and She said with barely understandable English ‘I said 15min wait!’. Well, my wife said it is 30min passed, and she ignored. The food came out finally after ~35min, and it was not well cooked inside. The crab inside was raw and icy cold. So We told the owner (standing at the cashier) about the situation and wanted to cancel the order, and she was even more rude, completely ignoring my comments. WTF! They are running a prosperous business here in Cupertino, but it looks like they completely forgot about customer service. It is not like their food is good. I think people go there because we got no other choice. From now on, we will not go to this restaurant any more. This kinda people need to understand why they exist and what a restaurant needs to do to serve their customers. At check out, we left $3 tip on $70 bill. The waitress was complaining in Chinese to his owner, and we ignored. I should have left $0 tip. Plus, we all live in America, right? Perhaps speaking a little bit of English when serving may help?
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