Unprofessional and RUDE - Lei Garden - Buy Reservations
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🤮 1/5 - Unprofessional and RUDE
By 👻 @JS, 12/25/2020 3:00 am
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I ordered by phone a peking duck yesterday for pickup today. Today I called and confirmed my order. I sent my son to pick it up. He came home with the duck AND an $88 order of crabs in the bag. I did not order the crabs. So I took it back right away.
The woman who greeted me INSISTED that I added the crab to the order. I told her that is not possible because I had two crabs cooked at home tonight.
She graciously refunded the $88.
Then, when I asked her to clarify the refund amount, she said something VERY RUDE to me and about my son. That was very unprofessional of her. Her boss was standing next to her, heard the conversation, and said nothing.
People make mistakes. No big deal. Admit it and go on. I understand time is hard for restaurants these days but such rudeness is really uncalled for. They clearly do not want me to come back for more (food or her rudeness).
So I won't and I will let all my friend know about my experience with Lei's.
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