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🤢 2/5 - A bad service in a nice place
By 👻 @joanahilfiger, 03/01/2023 3:00 am
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This restaurant was a box of surprises, but unfortunately not for the best reasons. Expectations were few, within what is expected of a 1* Michelin rating and the price of the menu, however, they were defrauded. The restaurant is full, hectic, nothing like what is considered 'fine dining' in Europe, but the fact that it is relaxed is a plus point for those who want a carefree meal without regard to etiquette. If what you are looking for is a place to have a romantic dinner and a bit of silence, you will not find it here, as there is so much noise that you can barely hear your partner, the tables are very close to each other and the staff themselves talk a lot high, resulting from general noise. We were very disappointed by the way we saw that customers were treated, we thought it would be just us, but we realized that the attitude was also for the other tables. They gave us the menu, a lot of pressure for us to quickly choose the dishes, then when we asked our questions about the ingredients, the young man who served us responded as if it were a crime that we had ordered 3 starters and 2 main courses, as if we weren't to consume enough for him, even going so far as to say that the restaurant recommended 3 to 4 starters and 3 to 4 main dishes and that if we regretted that selection that the kitchen would not be able to take our order again, as they were a very popular restaurant and according to him “very busy”. The 3 starters we ordered arrived and while we were enjoying them, another employee arrived to ask if he could bring the main course, as it was already waiting to come out in the kitchen. What? A Michelin star restaurant telling the customer that the food was ready and waiting for the customer? I've never seen anything like it. I replied no, that I wasn't going to rush the entrance and that they should wait... for the result? Food arrived lukewarm at the table. The waiter constantly with a bad face, harsh but pretending to smile asking if we didn't want anything else. An experience not to be repeated. A lot of pressure for the bill to be as high as possible, we think, hoping for a good % tip. The restaurant is full, hectic, nothing like what is considered 'fine dining' in Europe, but the fact that it is relaxed is a plus point for those who want a carefree meal without regard to etiquette. If what you are looking for is a place to have a romantic dinner and a bit of silence, you will not find it here, as there is so much noise that you can barely hear your partner, the tables are very close to each other and the staff themselves talk a lot high, resulting from general noise. It was not worth what we paid, a positive note for the employee who served the wine, who was friendly and for the space itself, which is beautiful and intimate. ------------------------------------------- Este restaurante foi uma caixinha de surpresas, mas infelizmente não pelos melhores motivos. As expectativas eram algumas, dentro do que se espera de uma classificação de 1 * Michelin e do preço do menu, porém, foram defraudadas. O restaurante é cheio, agitado, nada semelhante ao que na Europa é considerado como ‘fine dining’, mas o facto de ser descontraído é um ponto a favor para quem deseja uma refeição despreocupada e sem olhar à etiqueta. Se o que procura é um lugar para ter um jantar romântico e um pouco de silêncio, não o vai encontrar aqui, pois há tanto barulho que mal consegue ouvir o seu par, as mesas são muito próximas umas às outras e os próprios funcionários falam muito alto, resultado do ruído geral. Ficamos muito desiludidos pela maneira como vimos que os clientes eram tratados, julgávamos que seriamos só nós, mas apercebemo-nos que a atitude era também para as outras mesas. Deram-nos o menu, muita pressão para que escolhêssemos rapidamente os pratos, depois ao colocarmos as nossas dúvidas sobre os ingredientes, o homem novo que nos atendeu respondia como se fosse um crime termos pedido 3 entradas e 2 pratos principais, como se não estivéssemos a consumir o suficiente para ele, chegando mesmo a dizer que o restaurante recomendava 3 a 4 entradas e 3 a 4 pratos principais e que se nos arrependêssemos dessa seleção que a cozinha não poderia atender o nosso pedido de novo, pois eram um restaurante muito requisitado e segundo ele “very busy”. Chegaram as 3 entradas que pedimos e enquanto estávamos a desfrutar das mesmas, chegou outro funcionário a perguntar se poderia trazer o prato principal, pois o mesmo já estava à espera de sair na cozinha. What? Um restaurante de estrela Michelin a dizer ao cliente que a comida já estava pronta e aguardava pelo cliente? Nunca vi nada assim. Respondi que não, que não ia apressar a entrada e que deveriam aguardar… resultado? Comida chegou morna à mesa. O empregado constantemente de má cara, ríspido mas fingindo sorrir a perguntar se não queríamos mais nada. Uma experiência a não repetir. Muita pressão para que a conta seja o mais alta possível, julgamos nós, à espera de uma boa % de gorjeta. O restaurante é cheio, agitado, nada semelhante ao que na Europa é considerado como ‘fine dining’, mas o facto de ser descontraído é um ponto a favor para quem deseja uma refeição despreocupada e sem olhar à etiqueta. Se o que procura é um lugar para ter um jantar romântico e um pouco de silêncio, não o vai encontrar aqui, pois há tanto barulho que mal consegue ouvir o seu par, as mesas são muito próximas umas às outras e os próprios funcionários falam muito alto, resultado do ruído geral. Não valeu o que pagamos, nota positiva para o funcionário que servia o vinho que esse sim, era simpático e para o espaço em si que é bonito e intimista.
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