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Swensen's Singapura Reviews from The Last Year
Poor Hotline Customer Service
Customer service hotline is bad. No thank you for calling, no goodbye, just hung up. ❌ I was asking nicely about my online order, and she was being rude. Please know your basics if working in a customer service environment.
Weird tasting food
I was at Swensen this afternoon for lunch.I ordered a set of Asian Nasi Lemak. It take about 25 minutes for my food to arrive.The smell of the fried chicken is very weird.The egg is tasteless and hard.
Extremely Unhappy with the Flower Crab Section. It is served with the Gills intact-Horrible
Absolutely unhappy with the flower crab section. The entire Shell with Gills are still intact and NEVER have i been to a buffet, locally ofr overseas where they serve flower crab or other crabs with the Gills. It is one of the dirtiest organ where they the food they eat are filtered and yet it is served as such. The other dishes are fairly acceptable and the Ice Cream selections are good. But to go for seconds. It will churn my stomach. Have a Try yourself and see what i'm saying will convince you
Very Bad seating arrangement service and slow food
Came for brunch with my children. Family of 5-6 for with family of 2 + a toddler and us. Was made standing and waited for 20mins+ -. Came in finally and front restaurant 7 out of 8 table occupaid and we given 8th table. Highlighted to the one who brpught us in theres many others seats inside。 SO。。。 there's actually 1 big section closed on the inner restaurant left side but right sides with few customers and empty table and seats available.👎👎👎 Made our order at 16:01hrs. Food came at 16:24hrs. 2 burgurs and a Mac & cheese.
Poor customer service
Poor customer service. There's a lot of tables available but they will not attend to you outside just waiting there. It's motto is not customer first but crew first where convenience of crew is utmost important. You really have to have a lot of patience waiting for your food to arrive. Average eating time takes to 1.5 hours where in other restaurants will take you 30 to 45 minutes. Food is not that great. Average taste. The most turn off will be the poor customer service.
Worse Service
I will never go again that IMM branch. Waiter serve that throwing the plate on the table and wrong order item serve us.
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