UPDATE TO 2023! 0/5 if I could due to poor service with - The Cosmopolitan of Las Vegas - Trade Reservations
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🤮 1/5 - UPDATE TO 2023! 0/5 if I could due to poor service with
By 👻 @Araksia O., 03/18/2023 3:00 am
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UPDATE TO 2023! 0/5 if I could due to poor service with manager ANASTASIA. Unlike the last review, the service we received this time around was so poor and unprofessional. Me and my fiancé arrived for check in, and were told that unfortunately the hotel OVERBOOKED and we are not getting the room we signed up for. I'm sorry but an error on the hotels end should not be enforced upon a guest. We specifically said we will even downgrade the room in order to have a King bed instead of two queen beds. The girl helping us promised we would get a king bed with a fountain view and she apologized for the inconvenience. We understood, and we're willing to settle for this although it was unfavored. What we walked into: a Handicap room (the shower is so small you can't move), DIRTY RUG, and a parking lot view of the area (with no balcony). Clearly frustrated, we went downstairs and asked to speak with manager Anastasia. The poor level of professionalism was so surprising. Anastasia not only dismissed our needs and concerns, she went on to validate all of their mistakes by stating that our room was booked through promotion and these things could happen. This was the worst way possible this situation could have been handled. She needs a few lessons on management. Instead of mending the situation and offering something to spending customers (who got a promo due to lots of money being given to your establishment), she went on to uphold an entitled and snobby attitude. Cosmopolitan just lost two great customers due to a lack in professionalism and disregard.
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