Beautiful hotel, the restoration that has been done is - Town Hall Hotel & Apartments London - Trade Reservations
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🤢 2/5 - Beautiful hotel, the restoration that has been done is
By 👻 @Joel B., 09/16/2018 3:00 am
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Beautiful hotel, the restoration that has been done is amazing. As you walk into the hotel you are greeted by an amazing staircase, which is made of stone and marble. Unfortunately the front desk were not as warm and inviting as you would expect, and did not seem overly willing to help with any requests. Fortunately we had a room down stairs near the pool area as we have an infant and surprisingly you can hearing the wedding and events going on several floors up all through the night so I could not imagine being any closer. So be aware that if it's wedding season you will be up all night even if you are not part of it. The rooms are very spacious! It's amazing to see the original images of each room on the wall to show you what the room looked like before. That's where the pros of the room ended, our bathroom door in one room did not close all the way, and in the other bathroom you could not switch from the hand held shower option, upon calling the front desk we then had maintenance in and out of our room for several hours trying to fix the problem. Unfortunately this was not the only thing broken, our AC also did not work but we did not find that out until the middle of the night when we were slowly baking overnight. We were there for a wedding and the venue, and reception areas are amazing, very grand, open spaces which were perfect for the happy couple. It was advertised online that their was a restaurant and bar area which was perfect as we did not want to venture out to eat with the baby. Upon arriving we find out the restaurant actually closed the night before and the only bar area was in the restaurant. It turns out it was planned renovations and would've closed for a month. Both my wife and I wished it had been mentioned when booking as we would have made different arrangements. It had the potential to be an amazing experience but we were left very disappointed and for the price paid for a room you would expect everything to be perfect.
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