Disappointing staff and manager - Vertigo, Tower 42 London - Buy Reservations
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🤮 1/5 - Disappointing staff and manager
By 👻 @lorrainegreen1970, 12/19/2019 3:00 am
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I booked afternoon tea through a discount company and was looking forward to a lovely afternoon tea with a friend as I had been before a few years ago.
The afternoon started well although I didnt rate the selection of sandwiches and cakes. I've definitely had better.
We requested a glass of wine each after our champagne and some water. We had to ask three times for the water.
When we were ready for tea i asked what teas they had and the manager retorted most of them. I then asked for rooibos and he said they had red Bush but seemed unaware they were the same. Surely it would have been easier to show me a menu of hot drinks served?
When we were ready to leave I asked for the bill three times. The afternoon tea was already paid for but we were charged a hefty service charge. We had to ask twice for the card machine, paid the waitress and then left. On our way to the lifts the manager ran out and asked if we had paid. I didn't see him do this to anyone else so can only assume he made a judgement about us from our appearance.
We were treated appallingly and will not return.
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