Food was good however a signed contract for a private event - Zuma Lounge & Bar - Buy Reservations
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🤮 1/5 - Food was good however a signed contract for a private event
By 👻 @Sgs M., 02/23/2023 3:00 am
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Food was good however a signed contract for a private event to be held at Zuma NYC for a total of $6000 with the knowledge it can go over the amount and the additional payment can be made the night of the event. On the night in question of the event it was cut an hour short of the contract time, the guest and I were rushed out with them taking all food and discarding with no question if we wanted to take home, the receipt received did not reflect the initial deposit or payments made, we were charged for items neither ordered or consumed then forced to pay a total of $12,000. The payment was made in cash and credit card, they gave a receipt for the credit card but never submitted one for the cash payment of $5600. Almost a week later on the planner reached out to the manager Kelly whom the contract was created with and was then advised we were overbilled and would receive a refund (amount or reason was never given). After conversing with the manager the planner reviewed the receipt only to realize the receipt had a time of 5pm when my event was scheduled for 9:30pm to 1:30am which clearly confirms this was not our receipt and it was incorrect. Upon recognition the planner went to ZUMA NYC to try and rectify the mistake as well as retrieve a corrected receipt and was met by my host of the evening Noir and security who escorted them out with no explanation or assistance. They've contacted ZUMA NYC numerous times and have even corresponded with the East Coast Director of Operations Teddie who stated the cash was seen counted on camera by host Noir and a corrected receipt would be given however she has been of no help in correcting the receipt or rectifying the overcharge. The manager Kelly, the host Noir, and the DO Teddie have all refused to give corporate's information to file a complaint. We have the original contract, the one they revised after the event and a conversation with the DO, all correspondence leading up to the day of the event and after, the confirmation of all payments made via cc that total over the contract amount. In total the planner was overcharged $10,000 and is frustrated, she is still being forced to deal with this for the past 3 weeks with no response, resolution, or accountability of Zuma NYC or their employees.
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