For the most part, I am still a fan of the Hilton chain, so - LondonHouse Chicago, Curio Collection by Hilton - Trade Reservations
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🤢 2/5 - For the most part, I am still a fan of the Hilton chain, so
By 👻 @Juli P., 02/05/2023 3:00 am
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For the most part, I am still a fan of the Hilton chain, so I sincerely hope this is applicable to the LondonHouse location only. This is not my first visit to this location, but it will be my last. Although the location is excellent, the service has deteriorated to the point to make the experience at this price point completely unacceptable. At check-in, I requested an upgraded suite of the agent on duty. Not for free, I asked for the differential was $75 per night. I said that was fine and and asked which floor was available. When told sixth, I accepted and went to my room, which was not a suite. When I called back down I was told there were no free upgrades available, but I did not request a free one. I was also told that my status benefits did not apply because I had booked through a third party travel service. I was not aware of this, did not see the terms of this in the reservation and was told that it is not a chain-wide policy, just at certain locations. I have filed a claim, so we will see what happens...On day two, I'd been out and about and came back to my room about 5PM and found it had not been serviced. I called down and requested a maid come, and was told one world come immediately, so I went to dinner, returning about 8PM. Still no service! I called again, spoke to the same guest services agent and finally the room was cleaned about 9PM. Thanks, but it would have been nice to have had it done during the day. Better late than never, I guess.So tell me why at 9:30AM in the morning, a maid tries to come in while I am still sleeping?? Check out is after 11, so doesn't there system show that perhaps clean up should come after that??Now - regarding the amenities: the beds are comfortable and the sheets are quite soft. But there is no way to make a decent cup of tea!! Fake powdered creamer (not even the liquid stuff??) and a less than clean-looking appliance. Of course, no free bottled water so I brought my own.I think the areas behind the bed and in the closet need a really deep cleaning. The shower hardware was substantial (it was an accessible room) but the shower curtain allowed all water for my showers to spatter all over the floor. The rack holding the towels and was quite dusty and my electric blinds failed to work. Maintenance came quickly to address that issue so I respect that. In summary, this review is as negative as it is because of the difference in what the service and experience used to be. I used to just feel indulged, but this time I felt merely tolerated. We had already booked LondonHouse again for our next visit in June, but we will need to change that immediately. I'm sure there are other area hotels willing to provide an exemplary experience at this price point, so we shall explore those.
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